#26: Exceptional Client Experiences - The Key to Client Retention & Consistent Referrals

Paula Shepherd Author

Paula’s shares how to create repeat signing clients and multiple referrals in your business by providing an exceptional client experience.

Are you tired of the “feast and famine” experience of making sales and connections on social media? Do you feel exhausted and overwhelmed? Maybe you’ve even considered quitting your business? 

In this episode Paula’s shares how to create repeat signing clients and multiple referrals in your business by providing an exceptional client experience.

Paula shares the core elements to a memorable client experience that will allow you to be of service and meet your clients where they are at!

In this episode we chat about:

• Common mistakes entrepreneurs are making in their lead generation strategies
• Why finishing your offer before you sell it is creating chaos and exhaustion
• Analyzing the way you support your clients
• Paula’s framework for testimonials, referrals and recommendations
• Why boundary consideration is hugely important 

And so much more!

LISTEN HERE

Register for the No BS Guide to Setting Boundaries masterclass here:

https://www.thecourageblueprint.com/f/boundariesmasterclass

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Timestamps:

(2:07) How using social media for your lead generation is creating exhaustion and overwhelm.

(3:55) Common mistakes entrepreneurs are making in their lead generation strategies

(6:18) - Analyzing the ways you support your clients in their journey.

(7:50) How to set up an exceptional experience framework using examples from Paula’s program Elevated Voices Academy. LINK

(9:05) Why onboarding needs to be more than an email.

(11:15) How to collect testimonials throughout the course of your program.

(12:55) The framework for a memorable transition out of your program. 

(13:29) Why boundary consideration is hugely important.

(16:11) 3 client experience considerations questions. 

(18:45) Invitation to the complimentary masterclass, “The No BS Guide to Setting Boundaries” to honor your own personal boundaries to feel successful everyday!